24/7 On-call service
Customer service in the event of disruptions
Report an emergency
Our on-call centre is permanently staffed by experienced specialists – 24 hours a day, 365 days a year. Whether for heating, ventilation, air conditioning, cooling, plumbing, electrics or any other issue – get in touch with us by phone if you have an emergency or disruption anywhere in Switzerland. We’ll deal with your concern without delay and with a minimum of fuss.
PROCEDURE FOR THE ON-CALL SERVICE
How our full service works
Call
We record your concern and assess the situation in order to avoid unnecessary interventions and costs. Please let us know if you have a maintenance contract.
Customer advice
Our specialists ensure that your concerns are resolved with a minimum of fuss, either immediately over the phone via remote maintenance or by sending a service technician to the site – on the same day or by appointment with you, depending on the urgency.
Any costs incurred are communicated in advance.
Execution
Emergency repairs are carried out, temporary measures put in place or equipment safeguards implemented – depending on the situation at the site. Further work is carried out by the regular service team at a later date.
Emergency situation resolved
Once the issue has been resolved, you receive a detailed work report and the invoice. Would you like to learn more about our service models? We will be happy to advise you.
NON-URGENT ISSUE?
Find your local contact
Long journeys can be avoided thanks to our service network covering the whole of Switzerland. We are always close by and can therefore reach the site quickly. If you report a non-urgent issue, you will receive a response within 24 hours.