24/7 Helpdesk
Always there. Always available. Always professional.
Support whenever you need it
Unforeseen events and technical faults can occur at any time and require quick support.
A reliable contact available around the clock is therefore essential in order to efficiently solve problems and prevent business interruptions. Equans Switzerland’s help desk provides you with a central point of contact who takes care of your concerns, coordinates a response and helps find a solution – no matter what time it is. Benefit from a professional service that combines flexibility, competence and speed.
Our services
Our help desk is available around the clock to deal with any issue quickly, reliably and competently.
Round-the-clock availability
Central help desk service with 24/7 availability, throughout Switzerland, via a central telephone number.
Multilingual service
Trained staff are on hand to deal with your concerns professionally in German, French, Italian or English.
Quick problem-solving
Customer-specific information is stored in our tools so that the right steps can be initiated according to the situation.
Complete tracking
Every incident is tracked until it is fully resolved to ensure maximum customer satisfaction.
Professional service
Our staff are specially trained, know your buildings and systems inside out, and are ready to be deployed on site.
Regular training and development
Experience meetings and training sessions ensure that our staff are up to date with the latest technology and policies.
Your benefits
Our help desk provides you with comprehensive support that secures your operations and minimises disruptions.
Customised support
Solutions tailored to your specific requirements and systems.
Maximum availability
24/7 help desk for fast and reliable availability whenever you need support.
Experienced team
Qualified employees ensure expert support and efficient problem-solving.
Seamless communication
Standardised processes and clear communication channels ensure transparency and efficiency.
Technical expertise
Our staff know your systems and can solve problems on site in a targeted way.
Our locations
Find your local contact