Order management
Tracking of all orders – quickly, transparently, reliably
Perfect organisation for your orders
From recording to execution – managing customer enquiries can be time-consuming and complex.
Effective order management ensures that all customer requests and tasks are handled smoothly – whether they are planned or unplanned. With professional order management from Equans Switzerland, you are in control of your orders at all times, while we take care of their reliable implementation.
Our order management offers an efficient solution – with the help of a central help desk and modern systems, we ensure that all orders are fulfilled within the specified deadlines. Benefit from transparency, traceability and a reliable partner at your side.
Our services
With a central help desk and a modern ticket system, we provide effective order management.
We ensure that all requests and orders are reliably recorded, planned and handled transparently.
Central help desk
Our help desk serves as a central point of contact for all enquiries and ensures smooth communication.
Tracking and transparency
With a modern ticket system (CAFM), we record and document every notification to ensure that the status and progress of all orders are traceable at all times.
24/7 availability
Our service is available around the clock to handle even unplanned tasks quickly and reliably.
Traceability and documentation
We record all orders – whether they are planned or unplanned – and provide maximum transparency and control.
Your benefits
Our order management ensures that your requests are handled smoothly and gives you complete control.
Central control
One central point of contact and a ticket system enable structured and efficient processing.
Round-the-clock service
Our 24/7 help desk is available for urgent concerns at any time.
High transparency
Tracking and documentation help you keep a close eye on the status of your orders at all times.
Efficient processing
All requests are systematically recorded, planned and executed on time.
Our locations
Find your local contact